Terms and Conditions

Hard Conversations Navigator is an online tool created by Elevate Local Pty Ltd (“we,” “us,” “our”) that generates personalised workplace conversation guides based on the Conscious Conversations Framework. The Service is available at hardconversationsnavigator.com and through any associated platforms.

The conversation guides produced by this Service are intended to support your personal preparation and reflection. They are not a substitute for professional advice of any kind.

The content generated by this Service — including all conversation guides, frameworks, prompts, and supporting materials — is provided for informational and educational purposes only.

It does not constitute, and must not be relied upon as:

• Legal advice
• Human resources (HR) or employment relations advice
• Psychological, counselling, or mental health advice
• Medical advice
• Financial or business advice
• Any other form of licensed professional advice

You should always seek the guidance of a qualified professional before making decisions that may have legal, employment, financial, psychological, or other significant consequences.

Nothing in the Service creates a professional relationship of any kind between you and Elevate Local Pty Ltd.

All content and conversation guides generated through this Service are provided “as is” and “as available,” without warranties of any kind, either express or implied.

You acknowledge and agree that:

• Your use of this Service and any conversation guide generated is entirely at your own risk.
• Workplace conversations involve complex human dynamics that no tool or framework can fully anticipate.
• Outcomes from conversations you choose to have — including any employment, relational, legal, or other consequences — are your sole responsibility.
• We make no guarantee that using any conversation guide will achieve a particular outcome.

The conversation guides produced by this Service are generated with the assistance of artificial intelligence. You acknowledge that:

• AI-generated content may occasionally contain inaccuracies, errors, or outputs that do not fully reflect your specific situation.
• You are responsible for reviewing any generated guide before use and for exercising your own judgment about its suitability.
• AI-generated outputs do not represent the professional opinion of Elevate Local Pty Ltd or any other individual.

The Conscious Conversations Framework that underpins this Service was developed by Elevate Local Pty Ltd. The application of that framework through AI generation is a tool to support your thinking — not a definitive professional assessment of your circumstances.

To the fullest extent permitted by law, Elevate Local Pty Ltd and Hard Conversations Navigator will not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Your use of, or inability to use, this Service
• Any conversation guide generated through this Service
• Any workplace conversation, action, or decision you take based on content from this Service
• Any errors, inaccuracies, or omissions in AI-generated content

Where applicable law does not permit the full exclusion of liability, our liability is limited to the maximum extent permitted in your jurisdiction.

In no event will our total liability to you exceed the amount you paid for the specific transaction giving rise to the claim.

All content on this website — including the Conscious Conversations Framework, methodology, branding, text, design, and generated guide templates — is the intellectual property of Elevate Local Pty Ltd and is protected under applicable copyright and intellectual property laws.

By using this Service, you are granted a limited, personal, non-transferable, non-exclusive licence to:

• Access and use the Service for your own personal or professional development
• Download and use your generated conversation guide for your own personal use

You may not:

• Reproduce, distribute, resell, or commercially exploit any part of this Service or its outputs
• Share your generated guide as a product or service to others
• Reverse-engineer or attempt to replicate the underlying framework or methodology for commercial use
• Claim ownership of AI-generated content as your own original intellectual property for commercial purposes

Access to this Service requires payment of the applicable fee at the time of purchase. All prices are listed in USD.

Because conversation guides are digital products generated and delivered immediately upon purchase, all sales are final. We do not offer refunds once a guide has been generated and delivered.

If you experience a technical issue that prevents delivery of your guide, please contact us at the email address listed on this website and we will work to resolve it promptly.

When you use this Service, you provide your email address for the purpose of receiving your generated conversation guide. By providing your email address and ticking the consent checkbox, you explicitly consent to:

• Your email address being used to send you your conversation guide
• The storage of your email address for the purpose of delivering the Service

We do not use your email address for marketing purposes unless you have separately and explicitly opted in to receive marketing communications.

We do not sell or share your personal information with third parties except as required to deliver the Service (for example, our email delivery provider).

For full details of how we collect, store, and use your personal data, please refer to our Privacy Policy.

You agree to use this Service only for lawful purposes. You must not:

• Use this Service to generate content intended to harm, harass, or discriminate against any individual
• Attempt to circumvent, reverse-engineer, or interfere with any part of the Service
• Use the Service in any way that violates applicable laws in your jurisdiction

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective from the date they are posted on this website. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

We recommend checking this page periodically for updates.

These Terms and Conditions are governed by and construed in accordance with the laws of South Australia, Australia. Any disputes arising under these Terms will be subject to the jurisdiction of the courts of South Australia.

If you are located outside Australia, you acknowledge that you are accessing this Service voluntarily and that local laws of your jurisdiction may vary. Where your local laws provide rights that cannot be excluded, these Terms apply to the fullest extent permitted.

If you have any questions about these Terms and Conditions, please contact us via elevatelocalau@gmail.com.