Two colleagues having a focused, respectful conversation across a table

Conscious Conversations Framework

Say the hard thing.
Keep the relationship.

“The courage to lead. The compassion to connect.”

Describe your situation in plain language and receive a personalised, step-by-step guide for that exact conversation. Built on a proven coaching framework, ready in minutes.

Managing downManaging upPeer conversations

Build My Conversation Guide →

Takes about 5 minutes · One-time guide for $17.99

Built on the Conscious Conversations Framework, developed through years of leadership coaching.

Private & confidentialPersonalised to your situationReady in about 5 minutes

A manager sitting with a colleague who has turned away, tension unspoken between them

The conversation you keep putting off

You care about your people. That's exactly why this is so hard.

The longer you wait, the heavier it gets. Maybe you've tried before and nothing changed, or it went sideways. You don't want to punish anyone. You want a real outcome, and you want to get there without damaging the trust you've built.

You've been avoiding it, and it's starting to cost you both.
You need to be direct without being harsh, and kind without going soft.
You want genuine change, not just to get it off your chest.

Charmaine Turner, founder of the Hard Conversations Navigator

From the founder

I've watched good people avoid the conversations that matter most.

I built the Hard Conversations Navigator because of what I saw over 25 years of HR and leadership coaching: relationships eroding, teams fracturing, and talented people leaving. Not because the situation was unfixable, but because nobody found the courage to address it early enough, and with enough care.

Most hard conversations don't have to be as hard as we make them. When you check your own state, understand how the other person receives information, and get clear on what you actually want, something shifts. The conversation stops being a confrontation and becomes an act of partnership.

You chose to have this conversation. That already takes courage. I built this to give you the rest.

Charmaine Turner

Founder, Hard Conversations Navigator

ICF PCC Executive and Leadership Coach

Connect with Charmaine on LinkedIn

How it works

From blank page to conversation-ready

Four short steps. No scripts to memorise, no jargon, just a plan that fits your situation.

Describe your situation

Tell us about the person, the issue, and what you've tried. Plain language is fine.

Share their style

Tell us how this person best receives information. We'll tailor every word to land with them.

Check in with yourself

Share how you're feeling about the conversation. Your state matters.

Get your guide

Receive a structured, personalised guide for your conversation type, ready to use immediately.

The method

Powered by the Conscious Conversations Framework

A four-phase framework developed through years of leadership coaching. Every guide you receive is built on this structure.

Phase 1

Prepare

Get grounded before you walk in. Understand how they receive information, check your own state, and clarify what you actually want from this conversation.

Phase 2

Open

Set the tone immediately. Name the discomfort, state your genuine intent, connect to values and expectations, and frame this as navigation, not judgment.

Phase 3

Deliver

Share the hard truth in a way they can actually hear. Use dual-track processing, which pairs accountability with understanding, without triggering defensiveness.

Phase 4

Close

Let them own the shift. Ask what resonated, make two-way commitments, and ask what support they need. Accountability without support is abandonment.

A manager listening warmly and attentively to a colleague

Why it works

“When people feel respected, they can hear hard things. This helps you deliver the truth in a way that lands, and keeps the relationship intact.”

The whole guide is engineered around this: accountability and understanding, held together.

Simple, honest pricing

Start with a single guide. No subscription, no account required.

Available now

One-time guide

$17.99once

One fully personalised conversation guide
Tailored to your conversation type
Instant delivery · download as PDF
Emailed to you to keep

Build My Guide →

Coming soon

Monthly

$34.99/ month

Unlimited conversation guides
Every conversation type, any time
For managers navigating many conversations
Team & enterprise options on the way

Get notified below ↓

Stop rehearsing it in your head.

The conversation isn't going to get easier by waiting. Build your personalised guide in about 5 minutes and walk in ready.