Privacy Policy

The operator of this Service is:

For any privacy-related questions or requests, please contact us at elevatelocalau@gmail.com.

We collect only the information necessary to provide the Service. This includes:

We do not collect sensitive information as defined under the Privacy Act (such as health, racial, religious, or biometric information).

We use your personal information only for the purposes for which it was collected:

• To generate and deliver your personalised conversation guide to the email address you provide
• To process your payment securely via Stripe
• To respond to any support enquiries you send us
• To improve the Service based on anonymised usage patterns

We will not use your email address for marketing or promotional communications unless you have separately and explicitly opted in to receive them.

We do not use your information to make automated decisions that have legal or significant effects on you. Note: a future requirement under the Privacy Act Amendment Act 2024 (Cth) to disclose details of ‘substantially automated decision making’ in privacy policies commences December 2026. This Policy will be updated accordingly at that time.

We do not sell, rent, or trade your personal information. We share it only with trusted third-party service providers who help us deliver the Service:

All third-party providers are required to handle your data securely and only for the purposes we specify. You acknowledge that some of your personal information (specifically data stored in Airtable) is transferred to and stored in the United States. We take reasonable steps to ensure all overseas recipients handle your information in a manner consistent with the Australian Privacy Principles. Please note that once data is transferred overseas, the overseas recipient may be subject to foreign laws and may not be required to protect your information in the same way as Australian law requires.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Specifically:

• Our website uses HTTPS encryption for all data in transit
• Payment data is handled entirely by Stripe and never stored on our servers
• Your form responses are used to generate your guide and are not retained as a permanent record after guide generation
• Email addresses are stored only as necessary to deliver the Service

While we take reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to or from our website.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Email addresses and form responses are stored in Airtable and retained for as long as you remain a user of the Service, or until you request deletion
• Marketing consent records are retained as long as necessary to demonstrate compliance with consent obligations
• Payment transaction records may be retained as required by law (typically 7 years for financial records)
• Anonymised usage analytics may be retained indefinitely as they cannot identify you

You may request deletion of your personal information at any time by contacting us (see Section 9).

Our website may use cookies and similar technologies to support basic functionality and improve your experience. This may include:

• Session cookies required to process your form and payment
• Analytics cookies to understand how the site is being used (e.g. via Vercel Analytics)

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the Service.

We do not use cookies for advertising or to track you across other websites.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to any legal obligations we have to retain it)
• Withdraw consent to email communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information

If you are located in the European Union or United Kingdom, you also have rights under the GDPR including the right to data portability and the right to object to processing.

To exercise any of these rights, please contact us via the contact details on our website. We will respond within a reasonable timeframe and in accordance with applicable law.

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at elevatelocalau@gmail.com.

If you are not satisfied with our response, you may contact:

EU/UK users may also contact their relevant national data protection authority.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the ‘Last updated’ date at the top of this page.

We encourage you to review this Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Policy.